AI Engineer II, Customer Agent

Klaviyo · Posted last week

AI SignalHow central AI is to this role — scored by Claude (0–100).

Job description

Build the AI agent that helps Klaviyo's 167,000+ customers serve their own shoppers. Hybrid in Boston.

Ship production agentic features: tool use, retrieval, structured outputs and multi-step workflows.
Tackle applied problems such as grounding, hallucination mitigation and model selection.
Build evaluations with representative datasets, automated and human review, and regression tests.
Make systems reliable with guardrails, retries, fallbacks and monitoring.

Job type

Full-time

Seniority

Mid level

Salary

$116K – $174K /year

Open until Dec 2, 2026

Marketing automation and customer data platform for 167,000+ brands.

Our team found this opening on the company's official careers page. You apply directly with the employer.